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  1. Upromise
  2. Reward Transfers
  3. Common Questions

Common Questions

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  • Which student loan accounts can I link to my Upromise account?
  • How do I manage a student loan account linked to my Upromise account?
  • How do I link a student loan account to my Upromise account?
  • What should I do prior to the first transfer of Upromise rewards?
  • When will my rewards be transferred to my linked account(s)?
  • How will my rewards be distributed to multiple linked accounts?
  • How do I transfer my rewards?
  • How do I view the status of a recent rewards transfer?
  • What does the status of my transfer mean?
  • What if my Transfer Status is Redeemed, but I don’t see my Rewards Deposited in my Linked Account?
  • How do I view the status of my linked account(s)?
  • How do I manage my linked 529 College Savings Plan or checking/savings accounts?
  • Can family and friends help me save for college expenses?
  • Why was my linked account inactivated or removed?
  • What do I do if my transfer fails?
  • Is there a minimum or maximum amount of rewards that Upromise will transfer?
  • How is my Minimum Transfer Requirement calculated?
  • How do I change allocations to my linked accounts?
  • Can I link more than one 529 College Savings Plan account to my Upromise account?
  • How do I link my 529 College Savings Plan account or checking/savings account?
  • How do I view my rewards transfer history?
  • What should I do prior to the first transfer of Upromise rewards?
  • Can I transfer my rewards to a student loan?
  • Can I receive a check for my rewards?

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