I completed an offer and have not received credit, what can I do?

In order to have your activity track, please be sure to complete it through the link directly on Upromise.com, and follow all terms listed. We also recommend not using any third party software that may block our system's ability to track to ensure successful completion.


Be aware that different offers can take longer than others to reward. These timeframes are listed in the terms of each offer. Please do not submit a ticket before the full time has passed. If the timeframe has passed and you still do not see your rewards, we will need the following information to confirm eligibility:


1. Proof of Completion: If you subscribed to an offer (Hello Bello, Home Fresh, etc.), photo evidence is required to investigate. You must include a picture of your box, shipping label, and tracking information. We cannot accept a screenshot of these offers. For offers that require a sign-up or download, please send the confirmation email you received when the offer was completed. We are unable to accept a copy/paste of the confirmation.


Please note: There are times additional documentation may be requested on higher-paying offers.


2. Date of Completion: This date must be exact and match your proof of completion.


By providing this information upfront in your ticket to us, we will be able to offer you a faster resolution. This information does not guarantee rewards will be provided. Our team will investigate once all required information is received, this can take up to 32 days.


As a reminder, you can only complete an offer for credit once unless stated otherwise on the offer. For example, if you sign up for Gillette and cancel your account, you can not come back and sign up again to get rewards.