How does Upromise protect the safety of my password?

Upromise has website security protections to help protect username and password security. We recommend that you choose a password that will be difficult for others to guess; avoid using obvious or easily accessed data such as your name, initials, Social Security number, mother's maiden name, phone number, address, family birthdays, family names, pets, or any combination of the previous. We emphasize the importance of choosing a unique and secure password to help ensure your protection. Members are asked to provide multi-factor authentication when accessing the website from a new browser or device and the Upromise member database is protected by industry-standard data protection.

Upromise will never contact you to solicit your username or password. Never provide them to anyone. Don’t click on a link in an email if you are unsure of who it’s from, especially if the email asks for personal or financial information. If you have any doubt about the authenticity of an email from Upromise, simply open a new Web browser, type in, log in to your Upromise account safely and securely, and then perform the requested activity.