If you're having trouble logging into your Upromise account due to forgotten login details, you're not alone. To help locate your account, provide as much information as possible, such as your full name, any email addresses, mailing addresses, and phone numbers that might be linked to your account. The more details you share, the easier it will be for the Member Support team to assist you in regaining access.
If it's been a while since you last used your Upromise account and you’re having trouble logging in — you’re not alone! Sometimes members forget which email they used or don’t remember their login details. That’s okay — we’re happy to help you track it down.
To give us the best chance of locating your account, please send us as much of the following information as you can:
- Your full name (the name you used when signing up)
- Any email addresses you may have used (even if you’re not sure which one is tied to the account)
- Mailing addresses that may have been linked to your account
- Phone numbers you may have provided when signing up
The more details you can share, the easier it will be for us to locate your account and get you back in.
Once you have this information, just reach out to our Member Support team and we’ll take it from there!