How do I report missing restaurant rewards?

Upromise will display Pending Rewards in your account as soon as we receive notification from the restaurant that you completed an eligible dine. This will typically happen within 15 days of your transaction date.

If  you do not see your Pending Rewards for an eligible dine within 30 days, you can Contact Us and select Missing Rewards from the Topic dropdown menu. Please provide the requested transaction information, such as restaurant name, location, dining date, last 4 digits of the credit card used, and amount spent, and we will research the eligibility of your transaction with the restaurant.

We are often able to resolve these inquiries quickly; however, it may take longer to resolve some inquiries. We may also require more information on some transactions that need to be researched with the restaurant, including receipts or credit card statements showing the transaction.