🎉 How To Reach Our Customer Care Team



Hello Upromise Community!

We're happy to share with you that we have implemented a more efficient way to help you with issues or questions. 

You can now reach out to us via messaging through your Upromise account page. 

You can reach our Customer Care Team during Business Hours:

Monday through Friday between 9:30 a.m. and 4:30 p.m. PST

How To Reach Customer Care:

  • Log in to your Upromise account
  • Click your Profile image on the top right of the home page, and when the dropdown menu appears, click "Get Help."
  • You will land on the Help Desk Page, and in the bottom right corner, you will see the Chat Messaging Square
  • Click the Chat Messaging to view new messages and reply to our Customer Care Team

Special Note: You will not see an email response. The only way to see and respond to your messages is by following the above information. We look forward to hearing from you!