When will I receive rewards from eligible online purchases?

Upromise will display Pending Rewards in your account as soon as we receive notification from the merchant or partner with whom you completed an eligible purchase. This will typically happen within 7 business days of your transaction date. Travel purchases will typically appear as pending rewards within 7 business days of the booking date, however, your rewards won’t be available for redemption until after trip completion. However, the time it takes for Pending Rewards to appear on your Upromise account may vary over time and by merchant or partner.

It can take up to 75 additional days for Pending Rewards to become Earned Rewards in your Upromise account. This timing can be influenced by purchase or transaction dates. For example, purchases or transactions made early in the month can take longer to fund than those completed later in the month. Once Pending Rewards become Earned Rewards, they are eligible for transfer out of your Upromise account, provided that you have met your minimum transfer requirement.

You can view your Pending Rewards and Earned Rewards on the Rewards page of your Upromise account.

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